Account and Data Deletion
How to remove an account from the BulutMail app, how to request that your email account be closed completely, and which data is deleted when.
Last updated: 7 October 2026 · App: BulutMail (iOS, Android) · Developer: Alastyr Telekomünikasyon A.Ş. · Türkçe
1. Removing an account from the mobile app
BulutMail has no separate "app account": you sign in with your existing email address. To remove an account from the app:
- Open Settings in the app.
- Under Accounts, tap Remove next to the account.
- Confirm with Remove account.
This immediately deletes the information we keep for that account on our server: the encrypted copy of your password, and any pending scheduled messages and reminders. When you remove the last account in the app, your device record and push token are deleted too.
We recommend doing this before uninstalling the app. If you don't, this information is deleted automatically once your device has not connected for 90 days.
Removing an account from the app does not delete your email account or the messages in your mailbox. You can keep using it from webmail and other email programs.
2. Closing the email account completely
Your email account is created and managed by the owner of your domain name (for example, your employer, or the person who registered the domain). To close the account and delete the mailbox:
- Business accounts: contact your organization's IT administrator, who can delete the account from the hosting panel.
- If you own the domain: delete the email account from your hosting panel, or write to destek@alastyr.com from the account you want deleted.
We process the request after verifying that you are authorized for the account.
3. What is deleted, what is kept?
| Data | What happens |
|---|---|
| Account record and encrypted password on the mobile server | Deleted immediately when you remove the account from the app |
| Device record and push token | Deleted immediately when the last account is removed |
| Scheduled messages and reminders | Deleted immediately with the account |
| Messages, folders, webmail settings and address book | Deleted when the email account is closed |
| Email traffic and delivery logs | Kept for about 31 days for security even after the account is closed, then deleted automatically |
| Your spam reports | Deleted automatically after 1 year |
| Technical logs (IP, time) | Deleted automatically after 14 days |
| Records we must keep by law | Kept for the statutory period, then deleted |
See the Privacy Policy for details.
4. Contact
Support (24/7): destek@alastyr.com · +90 (850) 850 46 78
Privacy requests: info@alastyr.com · KEP: alastyr@hs03.kep.tr