Support
Help for the BulutMail email service, webmail and mobile app. Our support team works 24/7.
Contact us
| destek@alastyr.com | |
| Phone (24/7) | +90 (850) 850 46 78 |
| Support request | alastyr.com/iletisim |
When you write, include your email address and when the problem started. Never send your password by email; our team will never ask for it.
Mobile app (iOS and Android)
I see "This address is not hosted on BulutMail"
The app only works with domain names hosted on Alastyr infrastructure, the same rule as the webmail sign-in. If your domain's email is hosted at Alastyr and you still see this message, contact us.
I forgot my password
Your email password can be reset by your organization's administrator or from your hosting panel. If you know your password, you can change it in the app under Settings › Account settings › Change password.
I changed my password elsewhere and the app asks me to sign in again
For your security, the app asks for the new password when it changes. Tap the notice and enter your new password.
I'm not getting new mail notifications
- Settings › Notifications must be on in the app.
- Notifications must be allowed for BulutMail in your device settings.
- Battery saver modes may delay notifications on some Android devices.
- Try Settings › Notifications › Send a test notification.
I don't see the Account settings menu
Auto-reply, forwarding and password changes are available in the app if your account's server supports them. Otherwise, use your hosting panel.
How do I remove my account from the app?
See Account and Data Deletion.
Setting up other email programs
Setup guides (in Turkish) for Outlook, Apple Mail and your phone's built-in mail app:
Security
If you notice a suspicious email or unusual activity on your account, change your password right away and report it to destek@alastyr.com. You can also write to the same address to report a security vulnerability in our service.
Legal
BulutMail is provided by Alastyr Telekomünikasyon A.Ş., 5747 Sokak No:84 Bornova / İzmir / Türkiye.